We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack them in an insulated Styrofoam box with dry ice and/or reusable ice gel packs. This packaging is designed to maintain full product freshness while in transit. Our stringent packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible.
SHIPPING & PROCESSING TIMES
Most orders will ship the same day when placed before 2:00 pm ET. Any order including a "cut to order" product will have a 1-3 day processing time. Orders containing perishable food items only ship Monday through Thursday, unless you select the Saturday Shipping option during checkout and the order will then ship on Friday. The 2:00 pm same day shipping cut-off time may change during the November and December holidays. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. No orders ship on Saturday, Sunday or on national holidays. At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses.
Perishable items: Overnight shipping is required. Any order that contains a perishable item will be shipped using Overnight service.
Non perishable items: Ground, 2nd Day, and Overnight shipping is available.
Combined orders: If your order combines perishable and non-perishable items the entire order will be automatically classified as a perishable shipment and will ship Overnight.
The final amount for shipping will be calculated for your order and displayed when you check out.
All products are guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for any returns. Fresh Truffles and Frozen products should be returned in foam box and icepack via next day shipping. If perishable items will not be shipped as instructed credit will not be granted. All claims must be made within twenty-four hours of receipt of shipment and a return authorization will be issued, please send an email to firstname.lastname@example.org . Once the claim is received and accepted, we will ship again new items or will issue a credit only after the merchandise will be received by our warehouse. No returns will be accepted without previous authorization.
ALL RETURNS MUST BE SHIPPED TO:
Brodschneider & Surev LLC
DBA TARTUFO PRESTIGE
1300 Brickell Bay Drive Suite 3905 Miami, FL 33131.